At Farmstead Outdoors, we’re committed to getting your hunting gear to you quickly and ensuring your complete satisfaction with every purchase of decoys, archery equipment, game calls, and outdoor essentials.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options & Delivery Times

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after shipment
  • Free Shipping (orders over $50): Shipped via EMS with delivery in 15-25 business days after shipment

Note for International Customers: Delivery times may vary based on customs processing in your country. Some remote areas in Asia and other regions may not be serviceable.

Our Hassle-Free Returns Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original, unused condition
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Attractants & Supplements (opened or unopened)
  • Face Paint
  • Gun Cleaning Supplies (once opened)
  • Personalized or custom-made items

How to Return an Item

Step 1: Request Authorization

Email our customer service team at [email protected] within 15 days of receiving your order with this information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Farmstead Outdoors Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:
– Product Name: [Name of Product]
– SKU/Item Number: [If available]
– Reason for Return: [Please specify]

[For exchanges only]: I would like to exchange this for:
– Product Name: [Name of New Product]
– SKU/Item Number: [If available]

My original shipping address is:
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Country]

Please let me know the next steps.

Best regards,
[Your Name]
[Your Contact Information]

Step 2: Wait for Approval

We’ll respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping address
  • Any special instructions

Step 3: Ship Your Return

Once approved, ship your return to:

Farmstead Outdoors Returns
3348 Fort Street
Seattle, US 98119

Recommendation: Use a trackable shipping service and retain your proof of postage. Original shipping costs are non-refundable.

Step 4: Receive Your Refund or Exchange

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal). Allow 7-10 business days for the credit to appear on your statement.
  • Exchanges: Shipped within 3 business days after we receive your return. Standard shipping times apply.

Damaged or Defective Items

If your hunting gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover return shipping costs.

International Returns

Customers outside the U.S. are responsible for:

  • Return shipping costs
  • Any customs fees or duties
  • Ensuring the package is properly labeled for return

We cannot refund original shipping costs for international orders.

Questions?

Our hunting experts are happy to help with any shipping or return questions. Contact us at:

Happy Hunting,
The Farmstead Outdoors Team